en

If you have a question, please read the Frequently Asked Questions below to see if the answer is here. If you have a query that was not covered below, please don’t hesitate to contact us and we’ll be happy to help you out.

Answers to common questions about licenses, payment process, refunds and customer support can be found on the page Common Questions.

Usage

Will your plugins work on my wordpress.COM website?

Sorry, our plugins is available for use only on self-hosted (wordpress.ORG) websites.

Please note that there is a difference between wordpress.COM and wordpress.ORG. The wordpress.COM is a blog hosting service that offers a limited version of the popular self-hosted WordPress software. You can learn more about the difference here: https://en.support.wordpress.com/com-vs-org/.

Will your plugins work/compatible with the theme I use?

Our plugins are compatible with most themes. But, unfortunately, we cannot check them with all third-party themes (especially paid ones) for compatibility, therefore there are cases when our plugin does not work with a third-party theme. We constantly check our plugins for compatibility with third-party themes. If we find that our plugin is incompatible with a third-party theme, and if we can fix it on our part, we release an update of our plugin to fix the problem.

If you find a conflict between our plugin and a third-party theme, please let us know and we will definitely release an update of our plugin to fix the problem.

Will your plugins work/compatible with other plugins that I use?

Our plugins are compatible with most plugins. But, unfortunately, we cannot check them with all third-party plugins (especially paid ones) for compatibility, therefore there are cases when our plugin does not work with a third-party plugin. We constantly check our plugins for compatibility with third-party plugins. If we find that our plugin is incompatible with a third-party plugin, and if we can fix it on our part, we release an update of our plugin to fix the problem.

If you find a conflict between our plugin and a third-party plugin, please let us know and we will definitely release an update of our plugin to fix the problem.

Can I use your plugins on my language?

Yes. Our plugins is ready for translation and has already been translated into several languages. But If your language is not available then you can make one. It is also possible that not all existing translations are up to date, so you are welcome to make corrections. Many of plugin users would be delighted if you share your translation with the community. Thanks for your contribution!

If you want to help translate our plugin, please use the POT file that is included and placed in the languages folder to create a translation PO file. Just send the PO file to us and we will include this translation within the next plugin update.

Troubleshooting

It’s not working. What could be wrong?

As with every plugin, it’s possible that things don’t work. It’s impossible to tell what could be wrong exactly. The most common reason for this is a web browser’s cache. Every web browser stores a cache of the websites you visit (pages, images, and etc.) to reduce bandwidth usage and server load. This is called the browser’s cache.​ Clearing your browser’s cache may solve the problem.

If you post a support request in the plugin’s support forum on WordPress.org, we’d be happy to give it a look and try to help out. Please include as much information as possible, including a link to your website where the problem can be seen.

Where to report bug if found?

Bug reports are very welcome! Please visit our contact page and report. Thank you!

Please include as much information as possible, including a link to your website where the problem can be seen. Describe in more detail what exactly you are seeing. Here are some examples:

  • Elements of the plugin settings page are not working.
  • An error message is displayed on the plugin settings page.
  • An error message is displayed on the front-end of website.
  • Website is crashed.

Misc

Where to share any ideas or suggestions to make your plugins better?

Any suggestions are very welcome! Please visit our contact page and share. Thank you!

I love your plugins! Can I help somehow?

Yes, any contributions are very welcome! Please visit our Support Us page. Thank you!