If you have a question, please read the Frequently Asked Questions below to see if the answer is here. If you have a query that was not covered below, please don’t hesitate to contact us and we’ll be happy to help you out.

Answers to common questions about licenses, payment process, refunds and customer support can be found on the page Common Questions.


Will this plugin work on my WordPress.COM website?

Sorry, this plugin is available for use only on self-hosted (WordPress.ORG) websites.

Can I use this plugin on my language?

Yes. This plugin is ready for translation and has already been translated into several languages. But If your language is not available then you can make one. The POT file is included and placed in the “languages” folder. Just send the PO file to us and we will include this translation within the next plugin update. Many of plugin users would be delighted if you share your translation with the community. Thanks for your contribution!

How does it work?

Simply go to the plugin settings page, select the desired settings and click the “Save changes” button. Enjoy the fancy syntax highlighting on your website. It’s that simple! You can find the plugin settings page at “WordPress Admin Area” -> “Settings” -> “Syntax Highlighter PRO”.

Does this plugin requires any modification of the theme?

Absolutely not. This plugin is configurable entirely from the plugin settings page that you can find in the Admin Area of your WordPress website.

Does this require any knowledge of HTML or CSS?

Absolutely not. This plugin can be configured with no knowledge of HTML or CSS, using an easy-to-use plugin settings page.

How often do you update the plugin?

We do not have any strict rules regarding the frequency of the plugin updates. Updates are released as needed and as they become available, not on a particular schedule.

We have three types of updates:

  • Adding new features - We add new features to the plugin whenever we have a new cool feature requests by our customers, as well as our team.
  • Code improvement - This makes the plugin more stable and faster, and also improves security.
  • Solving bugs or issues - If any bugs or issues appear due to browser updates or WordPress version changes, we make sure to update all affected products ASAP to keep you and visitors of your website safe.

Regardless of the type of updates, they should be applied as soon as conveniently possible.


It’s not working. What could be wrong?

As with every plugin, it’s possible that things don’t work. The most common reason for this is a web browser’s cache. Every web browser stores a cache of the websites you visit (pages, images, and etc.) to reduce bandwidth usage and server load. This is called the browser’s cache.​ Clearing your browser’s cache may solve the problem.

It’s impossible to tell what could be wrong exactly, but if you post a support request in the plugin’s support forum on WordPress.org, we’d be happy to give it a look and try to help out. Please include as much information as possible, including a link to your website where the problem can be seen.

The last WordPress update is preventing me from editing my website that is using this plugin. Why is this?

This plugin can not cause such problem. More likely, the problem are related to the settings of the website. It could just be a cache, so please try to clear your website’s cache (may be you using a caching plugin, or some web service such as the CloudFlare) and then the cache of your web browser. Also please try to re-login to the website, this too can help.

Where to report bug if found?

Bug reports are very welcome! Please visit our contact page and report. Thank you!


Where to share any ideas or suggestions to make the plugin better?

Any suggestions are very welcome! Please visit our contact page and share. Thank you!

I love this plugin! Can I help somehow?

Yes, any contributions are very welcome! Please visit our donation page. Thank you!