If you have a question, please read the Frequently Asked Questions below to see if the answer is here. If you have a query that was not covered below, please don’t hesitate to contact us and we’ll be happy to help you out.
Answers to common questions about licenses, payment process, refunds and customer support can be found on the page Common Questions.
Does this theme is GDPR (EU) compliant?
No. This theme does not GDPR (EU) compliant. But we have good news, both premium versions of this theme are ready for the General Data Protection Regulation (GDPR) (EU).
What is GDPR? The General Data Protection Regulation (GDPR) is a European Union (EU) law taking effect on May 25, 2018. The goal of GDPR is to give EU citizens control over their personal data and change the data privacy approach of organizations across the world. After May 25th, 2018, businesses that are not in compliance with GDPR’s requirement can face large fines up to 4% of a company’s annual global revenue OR €20 million (whichever is greater).
Does GDPR apply to my WordPress website? Yes. It applies to every business, large and small, around the world (not just in the European Union).
Will this theme work on my wordpress.COM website?
Sorry, this theme is available for use only on self-hosted (wordpress.ORG) websites.
Please note that there is a difference between wordpress.COM and wordpress.ORG. The wordpress.COM is a blog hosting service that offers a limited version of the popular self-hosted WordPress software. You can learn more about the difference here: https://en.support.wordpress.com/com-vs-org/.
Will this theme work/compatible with the plugins I use?
This theme is compatible with most plugins. But, unfortunately, we cannot check it with all third-party plugins (especially paid ones) for compatibility, therefore there are cases when a third-party plugin does not work with the theme. We constantly check this theme for compatibility with third-party plugins. If we find that this theme is incompatible with a third-party plugin, and if we can fix it on our part, we release an update of the theme to fix the problem.
If you find a conflict between our theme and a third-party plugin, please let us know and we will definitely release an update of our theme to fix the problem.
Can I use this theme on my language?
Yes. This theme is ready for translation and has already been translated into several languages. But If your language is not available then you can make one. It is also possible that not all existing translations are up-to-date or correct, so you are welcome to make corrections. Many of theme users would be delighted if you share your translation with the community. Thanks for your contribution!
If you want to help translate this theme, please use the POT file that is included and placed in the
languages folder to create a translation PO file. Just send the PO file to us and we will include this translation within the next theme update.
How does it work?
Simply go to the theme customizer page, select the desired settings and click the “Publish” button. Enjoy the theme. It’s that simple!
You can find the theme customizer page at “
WordPress Admin Area” -> “
Appearance” -> “
Does this theme requires any modification of the theme code?
Absolutely not. This theme is configurable entirely from the theme customizer page that you can find in the Admin Area of your WordPress website.
Does this require any knowledge of HTML or CSS?
This theme can be configured with no knowledge of HTML or CSS, using an easy-to-use theme customizer page.
How often do you update the theme?
We do not have any strict rules regarding the frequency of the theme updates. Updates are released as needed and as they become available, not on a particular schedule.
We have three types of updates:
- Adding new features - We add new features to the theme whenever we have a new cool feature requests by our customers, as well as our team.
- Code improvement - This makes the theme more stable and faster, and also improves security.
- Solving bugs or issues - If any bugs or issues appear due to browser updates or WordPress version changes, we make sure to update all affected products ASAP to keep you and visitors of your website safe.
Regardless of the type of updates, they should be applied as soon as conveniently possible.
It’s not working. What could be wrong?
As with every theme, it’s possible that things don’t work. It’s impossible to tell what could be wrong exactly.
The most common cause of any type of problem experienced by users is the website cache and the theme conflict. Our theme is compatible with most third-party plugins. But, unfortunately, we cannot check it with all third-party plugins (especially paid ones) for compatibility, therefore there are cases when the theme does not work with a third-party plugin. We constantly check our theme for compatibility with third-party plugins. If we find that our theme is incompatible with a third-party plugin, and if we can fix it on our part, we release an update of the theme to fix the problem.
Perhaps the problem will be solved by one of the following solutions. Please try this and let us know. Thank you!
- Please try to clear your browser’s cache. Every web browser stores a cache of the websites you visit (pages, images, and etc.) to reduce bandwidth usage and server load.
- Please try to clear your website’s cache created by any kind of caching system, it could be a WordPress plugin or a web service such as the CloudFlare.
- Please try to re-login to your WordPress website.
- Please try to restart your computer or try on another computer.
- Please try to temporarily disable all plugins and сheck if the issue persists. If the problem is gone, then the problem is in conflict with a plugin installed on your WordPress website.
The last WordPress update is preventing me from editing my website that is using this theme. Why is this?
This theme can not cause such problem. More likely, the problem are related to the settings of the website. It could just be a cache, so please try to clear your website’s cache (may be you using a caching theme, or some web service such as the CloudFlare) and then the cache of your web browser. Also please try to re-login to the website, this too can help.
Where to report bug if found?
Bug reports are very welcome! Please visit our contact page and report. Thank you!
Please include as much information as possible, including a link to your website where the problem can be seen (if applicable). Describe in more detail what exactly you are seeing. Here are some examples:
- Elements of the theme are not working.
- An error message is displayed on the back-end of website.
- An error message is displayed on the front-end of website.
- Website is crashed.
Where to share any ideas or suggestions to make the theme better?
Any suggestions are very welcome! Please visit our contact page and share. Thank you!
I love this theme! Can I help somehow?
Yes, any contributions are very welcome! Please visit our Support Us page. Thank you!