Frequently Asked Questions
WordPress Themes by Space X-Chimp
If you have a question, please read the Frequently Asked Questions below to see if the answer is here. If you have a query that was not covered below, please don’t hesitate to contact us and we’ll be happy to help you out.
Answers to common questions about licenses, payment process, refunds and customer support can be found on the page Common Questions.
Will your themes work on my wordpress.COM website?
Sorry, our themes is available for use only on self-hosted (wordpress.ORG) websites.
Please note that there is a difference between wordpress.COM and wordpress.ORG. The wordpress.COM is a blog hosting service that offers a limited version of the popular self-hosted WordPress software. You can learn more about the difference here: https://en.support.wordpress.com/com-vs-org/.
Will your themes work/compatible with the plugins I use?
Our themes are compatible with most plugins. But, unfortunately, we cannot check them with all third-party plugins (especially paid ones) for compatibility, therefore there are cases when a third-party plugin does not work with our theme. We constantly check our themes for compatibility with third-party plugins. If we find that our theme is incompatible with a third-party plugin, and if we can fix it on our part, we release an update of our theme to fix the problem.
If you find a conflict between our theme and a third-party plugin, please let us know and we will definitely release an update of our theme to fix the problem.
Can I use your themes on my language?
Yes. Our themes is ready for translation and has already been translated into several languages. But If your language is not available then you can make one. It is also possible that not all existing translations are up-to-date or correct, so you are welcome to make corrections. Many of theme users would be delighted if you share your translation with the community. Thanks for your contribution!
If you want to help translate our theme, please use the POT file that is included and placed in the
languages folder to create a translation PO file. Just send the PO file to us and we will include this translation within the next theme update.
It’s not working. What could be wrong?
As with every theme, it’s possible that things don’t work. It’s impossible to tell what could be wrong exactly.
The most common cause of any type of problem experienced by users is the website cache and the theme conflict. Our theme is compatible with most third-party plugins. But, unfortunately, we cannot check it with all third-party plugins (especially paid ones) for compatibility, therefore there are cases when the theme does not work with a third-party plugin. We constantly check our theme for compatibility with third-party plugins. If we find that our theme is incompatible with a third-party plugin, and if we can fix it on our part, we release an update of the theme to fix the problem.
Perhaps the problem will be solved by one of the following solutions. Please try this and let us know. Thank you!
- Please try to clear your browser’s cache. Every web browser stores a cache of the websites you visit (pages, images, and etc.) to reduce bandwidth usage and server load.
- Please try to clear your website’s cache created by any kind of caching system, it could be a WordPress plugin or a web service such as the CloudFlare.
- Please try to re-login to your WordPress website.
- Please try to restart your computer or try on another computer.
- Please try to temporarily disable all plugins and сheck if the issue persists. If the problem is gone, then the problem is in conflict with a plugin installed on your WordPress website.
Where to report bug if found?
Bug reports are very welcome! Please visit our contact page and report. Thank you!
Please include as much information as possible, including a link to your website where the problem can be seen (if applicable). Describe in more detail what exactly you are seeing. Here are some examples:
- Elements of the theme are not working.
- An error message is displayed on the back-end of website.
- An error message is displayed on the front-end of website.
- Website is crashed.
Where to share any ideas or suggestions to make your themes better?
Any suggestions are very welcome! Please visit our contact page and share. Thank you!
I love your themes! Can I help somehow?
Yes, any contributions are very welcome! Please visit our Support Us page. Thank you!